Making a Purchase
In order to purchase a product, simply browse through the online shopping facility. Click on the ‘Add To basket’ icon next to your chosen product and the item will be put in your shopping basket (a running total is visible on the top right of the online shop). Once you have finish shopping, click on the shopping cart to checkout, or press “Go to checkout”. The products and total purchase price, including postage and packing costs, will appear and invite you to complete your payment and add delivery details. All items shown on the website are subject to availability. In the event of any items not being available we will contact you to review your order.
Making a Payment
Pay by Paypal
All prices quoted are in £ British Pounds (sterling). We accept credit/debit cards, which are processed by PayPal via a secure on-line encrypted payment system, and accept credit or debit cards from MasterCard and Visa.
We currently only ship within the UK
•Free Standard Delivery – on orders over £40
•Standard Delivery (orders under £40) – £3.90
All orders are shipped from us within 1-3 business days. All items are sent with Royal Mail.
In some instances, delivery may exceed these times. We cannot be held responsible for any delays caused by Royal Mail; these delays (if any) are out of our control. Please allow up to 10 working days for your package to arrive before contacting us at email@example.com.
Cancellations, Returns, Refunds
Our return policy lasts 14 days. If more than 14 days have gone by since you received your order, unfortunately we can’t offer you a refund.
If you wish to return an item, please send a request via email to firstname.lastname@example.org – please be sure to include your order number and item you wish to return. We will then get back to you with the returns address.
All items must be unworn and in the original condition as received with the packaging and the labels on. Items must be sent back in the original box as delivered to ensure no damages during transit. If your order is not sent back in this way, we may be unable to offer you a refund.
Please ensure your return includes your:
- Order Name
- Order Number
- Reason for return
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Please note you are responsible for return shipping costs (unless the item is damaged or faulty) and original shipping costs will not be refunded.
If the item is faulty, please email us within 7 days of receiving your order to ensure a replacement can be sent out to you. If the item is out of stock an alternative will be offered or a refund.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Due to possibility of products selling out, we will not be able to accept exchanges at this time. We recommend following the return policy for the return of your product and then purchasing your desired size and/or colour.
You can always contact us for any return questions at email@example.com
Your statutory rights remain unaffected by these terms and conditions.
We are committed to protecting your privacy and security. We will only use the information that we collect about you to process your order and to provide you with the best possible online service. We will not disclose customer information to third parties.
Our terms and conditions are governed by English law, irrespective of where you are based.
Whilst every effort has been made to ensure that the information contained in this website is correct, we cannot be held responsible for any errors that may occur. We reserve the right at any time to modify or discontinue the service, products or the prices (or any content thereof) without any notice.
We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, polices and notices stated here. By placing an order with us you are agreeing to accept these terms and conditions. We reserve the right to amend or remove any section of the terms and conditions without prior notice.